Getting ready for your online session

Before the session 

• Use the join link provided in your registration confirmation email. This is the easiest and most reliable way to join your session.

If you can’t find the email in your inbox, please check your junk/spam folders. Gmail users may also need to check their ‘social’ and/or ‘promotion’ folders. Click here for detials on how to find these folders. 

• Check your internet connection ahead of time to make sure it’s stable. 

• Run updates on your device when prompted. Whether you’re using a computer, laptop, tablet, or phone, your device should be using the latest operating system available. 

• Check the age of your device. If your computer or tablet is more than 10 years old, it may have trouble connecting or running video calls smoothly. 

If you’re not confident with technology 

If you’re unsure about your internet connection, operating system, or the age of your device, you can still join by phone. 

• Use the dial-in option included in your registration email to join the session using your mobile or landline phone. 

• This option is helpful if your device is older or your internet connection isn’t reliable. 

Getting help locally 

If you’d like a bit of extra support before your session, your local library may be able to help. 
Many libraries offer free or low-cost digital literacy sessions, one-on-one IT support, and public computers with internet access. Library staff can help you: 

• Connect to Wi-Fi 

• Update your device 

• Learn how to use video conferencing tools like Microsoft Teams 

• Practice joining an online meeting before your session 

Contact your local library to find out what technology support programs are available near you. 

Still having issues? 

If you’ve followed the steps above and are still having trouble connecting, please don’t hesitate to contact Fight Parkinson’s for assistance. Our team can help troubleshoot connection problems or provide alternative options to ensure you can participate in your session. 

Phone: (03) 8809 0400 (9am – 5pm AEST/AEDT)
Email: [email protected]